FAQ's
What currency are the prices displayed in?
All prices on our site are listed in USD but you have the option to change currency and language as per your location.
I just placed an order. When will it ship?
We strive to process and ship orders as quickly as possible. For Tee shirts, hoodies etc. with graphics, please allow 2 - 4 business days for production before your order ships. The average shipping time for all other items are 5 - 8 days. Once your order has been shipped, a tracking number will be provided within 1 - 3 days. If you haven’t received a tracking number after 7 business days, feel free to email us at kl31.exotics@gmail.com for assistance.
What if I’m not satisfied with my order? Can I return it?
We offer 100% refund for products that are defective or damaged. You have 7 days to return the item for a full refund. For every return, a request should be initiated and approved before item is shipped back or refund to be processed. Most item can be returned within 7 days of receiving. Items like tee shirts, hoodies, sweatshirts etc. with graphics and special embroidery are manufactured and printed after an order is place and cannot be returned unless defective from manufacturer. Please note, while majority of the items offer free returns, some items may do not offer free shipping. Always check our website for more details on it or email us and we will be able to provide you assistance and clarification. Once the item is received, we will process the refund for the full purchase amount. Be sure to include your name and order number on the returned parcel.
Important: If your package is still in transit, you’ll need to wait for it to arrive before initiating the return process.
Can I cancel my order?
Yes, you can cancel your order without any penalties as long as it has not yet shipped. If your order has already been shipped, you’ll need to use our return system to obtain a full refund.
What if I entered the wrong address?
If you mistakenly entered an incorrect address, please reply to your order confirmation email with the correct details within 24 hours. You can also notify us at kl31.exotics@gmail.com. If the correction is made within this timeframe, we’ll update the address accordingly. Unfortunately, we cannot offer refunds for incorrect addresses submitted after 24 hours.
How long does shipping take?
Shipping times may vary depending on your location as we ship worldwide from multiple centers. The average shipping time is 5 - 8 business days but expect a shipping time of 15 -20 days for items arriving from international fulfillment centers.
I have a question that wasn’t answered. Can you help?
Absolutely! We’re here to assist you. If you have any additional questions, please email us at kl31.exotics@gmail.com. To ensure a prompt response, kindly include your order number and clearly describe the issue. We look forward to assisting you in any way we can!